Returns

Last updated: 11/12/2025

Thank you for shopping with TDM Gym. This policy explains how returns and refunds work when you buy used / second-hand gym equipment from us online.

This policy applies to consumer customers in the United Kingdom. If you are buying for a business, gym, club or organisation, please see section 9.

This policy does not affect your statutory rights under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

1. Used / second-hand equipment

All equipment sold by TDM Gym is used / second-hand unless we clearly state otherwise.

That means:

• Items may show signs of cosmetic wear, such as scratches, scuffs, chipped paint, worn upholstery or branding.
  
  

• We aim to describe and photograph the condition honestly so you know what to expect.
  
  

• Your legal rights still apply, but the test of “satisfactory quality” takes into account the item’s age, price and used condition – second-hand equipment is not judged by the same standard as brand-new kit.
  
  

You’re still protected if the item is:

• Not as described, or
  
  

• Faulty in a way you couldn’t reasonably expect given its age and description.
  
  

2. Your legal rights in summary

When you buy used gym equipment from TDM Gym online, you have two main sets of rights:

1. Cooling-off / change-of-mind (online purchases)
   For most items bought online, you have 14 days from the day after you receive your order to tell us you want to cancel, and then another 14 days to return the goods.
   
   

2. Faulty, damaged or not as described
   Under the Consumer Rights Act 2015, second-hand items must still be:
   
   

• Of satisfactory quality (relative to age, description and price)
  
  

• Fit for purpose, and
  
  

• As described
  
  

3. Change-of-mind returns (online orders)

If you simply change your mind about a used item you bought from us online (and it’s not excluded - see section 8):

• You must tell us in writing (email or contact form) that you want to cancel within 14 days of receiving your order.
  
  

• You then have another 14 days from the date you notify us to return the item.
  
  

Condition of returned used items

You may open and inspect the product as you would in a shop.

Because these items are used, we understand there may already be cosmetic wear. However, we may reduce your refund if:

• The item is used heavily, or
  
  

• It suffers additional damage while in your possession beyond what’s needed to inspect it.
  
  

To avoid deductions:

• Do not carry out full workouts or commercial use if you’re unsure about keeping the item
  
  

• Keep any parts, fixings and accessories together
  
  

• Pack equipment securely for return
  
  

4. Collections for returns

For change-of-mind returns, TDM Gym does not offer a collection service.

You are responsible for:

• Arranging the return of the item to us, and
  
  

• Paying any courier or postage costs,
  
  

including for large, heavy or bulky equipment.

We strongly recommend using a tracked and insured service and keeping proof of postage, as you are responsible for the goods until they arrive back with us.

Where an item is faulty, damaged on arrival or not as described, we will still meet our legal obligations, which may include covering reasonable return costs or arranging collection for bulky items where required.

5. Faulty, damaged or not as described

If your used equipment arrives:

• Not working as it reasonably should,
  
  

• Damaged in transit, or
  
  

• Materially different from our description or photos,
  
  

please contact us as soon as possible with:

• Your order number
  
  

• A short description of the issue
  
  

• Photos or video showing the fault or damage, where possible
  
  

We may ask some questions to understand whether the problem is:

• A fault beyond normal wear, or
  
  

• Normal age-related wear that was accurately described.
  
  

Within 30 days of delivery

If the item is faulty or misdescribed beyond what you could reasonably expect from a used item, you have a short-term right to reject and request a full refund within 30 days of delivery.

After 30 days and within 6 months

• We may first offer a repair or replacement (where practical for used equipment).
  
  

• If a repair or replacement is impossible or fails, you may be entitled to a refund or price reduction, taking into account the equipment’s used nature and any use you’ve already had.
  
  

Delivery and return costs for faulty items

Where an item is confirmed as faulty or misdescribed (beyond expected used condition):

• We will refund the standard delivery charge you originally paid (if any).
  
  

• We will either provide pre-paid return arrangements (such as a label or collection) or refund your reasonable return costs, depending on the nature of the item and the fault.
  
  

6. Bulky and heavy equipment

Many of our products are large, heavy or awkward to move (for example: racks, benches, weight stacks, cardio machines).

• For change-of-mind returns, you must arrange your own courier and cover the cost (see section 4).
  
  

• For faulty or misdescribed bulky items, we will work with you to organise a suitable solution, which may include collection at our cost or reimbursement of reasonable return costs, depending on the situation.
  
  

7. What we refund and when

What we refund

For valid returns, we will:

• Refund the price you paid for the goods, minus:
  
  

• Any diminished value caused by use or damage while in your care (change-of-mind returns only).
  
  

• For faulty or misdescribed items, we will also refund:
  
  

• The standard delivery charge you originally paid (if applicable), and
  
  

• Any agreed reasonable return costs.
  
  

When we refund

We will issue your refund:

• Within 14 days of either:
  
  

• Receiving the goods back, or
  
  

• Receiving evidence that you’ve sent the goods back (for example, a postage receipt),
  
  

whichever is earlier.

Refunds are made to the original payment method wherever possible.

8. Items that can’t be returned just because you changed your mind

You still have rights if these items are faulty or not as described, but you usually can’t return them just because you changed your mind:

• Customised or modified equipment (for example, items we have adapted or altered specifically for you)
  
  

• Items installed or assembled on-site as part of a service you asked us to start within the cooling-off period and agreed to
  
  

• Hygiene-sensitive items (e.g. certain wearables or accessories) where the seal has been broken and the item is no longer suitable for return for health or hygiene reasons
  
  

• Digital content, such as training plans supplied via download, once you have started downloading or accessing them where you agreed to immediate supply and accepted loss of cancellation rights
  
  

If you’re not sure whether your order falls into one of these categories, please contact us before returning.

9. Business customers (B2B purchases)

This policy is based on UK consumer law and applies where you are buying as a consumer (for personal use, not in the course of a business).

If you are purchasing on behalf of a business, gym, club or organisation, different terms may apply, and you may not benefit from the same statutory protections. Please contact us for our business terms and returns policy.